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> Fetch the complete knowledge base index at: https://help.wescale.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
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# "Failed to fetch" error when trying to log in

If you enter your 6-digit login code and the button gets stuck on "Verifying…" for 30+ seconds before showing a "Failed to fetch (data.wescale-ops.com)" error, this is most likely a network or DNS issue on your connection rather than a problem with your account.

[![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/2/b/7f2b90a077674400/0dd01eb6-9390-4dae-afb7-815f69_o97xwe.png)](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2560176136/95322a702b548b8d50f8c724088e/image.png?expires=1793131200&signature=84c306cdffddee0331fc3de341d0a220ec83c7ec0cb50ded7451c9074082d395&req=diUhFsh5m4BcX%2FMW1HO4zUOk4fVAZfkjRJOFr%2FlyPgXsDz2V3%2FYH5SpUHqjm%0AHIFAJcfS6YvWqXK5980%3D%0A)

This can happen even if you received the login code correctly, and it will reproduce across different browsers and in incognito mode since those don't change your network.

**How to fix it**

Try these steps in order — stop as soon as one works:

**Step 1 — Test on mobile data**  
On your phone, turn Wi-Fi **off** so it uses cellular data only. Open `app.wescale.ai/login`, request a new code, and try logging in.

If this works, it confirms the issue is with your home internet connection, not your account. Continue to Step 2 to fix it on your computer.

**Step 2 — Enable Secure DNS in your browser**

**Chrome:**  
Settings → Privacy and security → Security → Use secure DNS → On → select **Cloudflare (1.1.1.1)**

**Edge:**  
Settings → Privacy, search, and services → Security → Use secure DNS → select **Cloudflare (1.1.1.1)**

After making this change, fully close and reopen your browser, then try signing in again with a new code.