> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wescale.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# "Shopify token expired" or connection not working

Go to Settings, find your Shopify store, and click the Reconnect icon to reconnect. You may need to re-authorize the app on Shopify.

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/a/1/35a1112c4dd4d400/eae859ab-f465-4d0b-80f8-3eb15a_162cz6c.png)](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2758510273/f0ebb6919799a7d6848b2491d1ae/image.png?expires=1793131200&signature=3b28b3feb3ae5516a08ac4fbaafaa4c98870f4d2363eadb1c095e5df736fae17&req=diciHsx%2FnYNYWvMW1HO4zaOAYSXEsrNmeSVzUwE%2BzIayO9gXUF0AfGf8v86t%0ARfUwc9VieACmYQVRXvE%3D%0A)