"Failed to fetch" error when trying to log in

If you enter your 6-digit login code and the button gets stuck on "Verifying…" for 30+ seconds before showing a "Failed to fetch (data.wescale-ops.com)" error, this is most likely a network or DNS issue on your connection rather than a problem with your account.

This can happen even if you received the login code correctly, and it will reproduce across different browsers and in incognito mode since those don't change your network.

How to fix it

Try these steps in order — stop as soon as one works:

Step 1 — Test on mobile data
On your phone, turn Wi-Fi off so it uses cellular data only. Open app.wescale.ai/login, request a new code, and try logging in.

If this works, it confirms the issue is with your home internet connection, not your account. Continue to Step 2 to fix it on your computer.

Step 2 — Enable Secure DNS in your browser

Chrome:
Settings → Privacy and security → Security → Use secure DNS → On → select Cloudflare (1.1.1.1)

Edge:
Settings → Privacy, search, and services → Security → Use secure DNS → select Cloudflare (1.1.1.1)

After making this change, fully close and reopen your browser, then try signing in again with a new code.

Updated on: 27/10/2026