• Where do I find my Printify API token?

  In Printify, go to Account > Connections, scroll down to "API tokens" and generate a new one. The token starts with "eyJ". [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478704427/d1b45913b5969247d6424c186017/upload_17454178876714759365.png?expires=1793131200&signature=31f0c8435e5983f8c2c5a0bcd461f05b7ae615960fbe8b19a5def990b27c92bd&req=diQgHs5%2BmYVdXvMFew readers

• Page won't load or shows an error

  Try refreshing the page. If the issue persists, try logging out and back in. Clear your browser cache if needed.Few readers

• Why republishing in printify can replace your custom mockups

  The core logic WeScale-generated mockups — from either the Designs tool or Mockup Generation — are pushed to Shopify only. They are never sent to Printify. This is expected, not a bug. ​ This means: On Printify, you'll always see Printify's own default mockup images for your product. On Shopify, your custom WeScale mockups are what customers actually see, since WeScale replaces Printify's defaults there when it publishes. Why editing a product in Printify can undoFew readers

• Can I use WeScale Uploader on mobile?

  The app works on mobile browsers but is optimized for desktop use. The sidebar collapses into a hamburger menu on smaller screens. For the best experience with the placement editor and mockup generation, we recommend using a desktop computer.Few readers

• Mockup Generation

  Mockup Generation allows you to create professional product images by placing your designs over your own product photos. Instead of relying on Printify's standard white-background mockups, you can build branded, lifestyle-style images that better represent your store. We’ve introduced the new Design/ Products tools to make things easier, but you can still use the old Mockup Generation feature if you prefer. Here’s how to access it: Click on the Products feature. In the top-righFew readers

• How do I disconnect a shop?

  Go to Settings, open the Shopify connection, and click the trash icon.Few readers

• How does the Designs tool size and place my design on different garments and mockups?

  The Designs tool is built to automate this for you, so you won't need to size or place anything manually. Regardless of your design's shape (square, portrait, or landscape), it automatically scales your artwork to the largest size that still looks right and places it on the mockup — following the same sizing standards used for WeScale's own brands. You can also choose the largest print size you want for your designs in Settings, or while you're onboarding. If you don't set one, your designs useFew readers

• Deleting products

  You can delete a product from WeScale — this also removes it from Shopify, and from Printify if it's linked. There is no trash and no undo. Where to find Delete Delete is never a plain visible button — you'll find it in one of two places: Selecting products, then ⋯ More actions → Delete (N) ​ [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/26705824Few readers

• Can I undo an import?

  You can't undo an import from WeScale, but you can delete a product directly from WeScale — individually or in bulk — and it will be removed from Shopify and Printify too, if linked. You'll see a confirmation showing what's linked before it's deleted.Few readers

• Connecting Your Shopify Store

  You'll connect your Printify shop as part of the onboarding, the first time you set up your brand — this is where everyone connects their store. ​ [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2742986743/5cb6554d2ef25c274d5e87ba1206/ef83b3f9-1954-453b-a53a-8764b8feee7b?expires=1793131200&signature=17252e91f692e984d8c10c4a55a1931464c35927d0fa79b908eb045a7669518f&rFew readers

• How do I create a mockup pack?

  In the Mockup Generation wizard (Step 2), click "Create New Pack." Upload your blank product photos (e.g., photos of t-shirts without any design on them). You can organize them by product type or color.Few readers

• How do I delete my account?

  Go to your Profile (click your name at the bottom of the sidebar), scroll to the Danger Zone, and click Delete Account. You'll need to type "DELETE MY ACCOUNT" to confirm. This permanently removes all your data, designs, tokens, and files. [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478704512/d405f53bdab6d5e077e5f7cf3dcb/upload_18375517350473917319.pnFew readers

• How to change design placement for products created with the designs tool

  You can manually adjust placement for products created with Designs directly in the app. Editing placement Open the product in the Products tab. Starting from Designs? Click "Edit product" first — this opens the same product in Products, where the placement editor is available. Click Edit placement. Preview the placement on every color the product sells, using the swatches shown. Adjust: Width, Height, Rotate, Scale, Position left, Position top, Design size, andFew readers

• Can I change my email address?

  No, your email is tied to your account and managed by the authentication system. If you need to use a different email, contact your community admin.Few readers

• Old Printify mockups aren't being removed

  This depends on which tool you're using. If you used Import Designs, then Mockup Generation: Import Designs first creates your product in Printify and Shopify using Printify's default mockups. If you then use Mockup Generation to replace them with your own, make sure you check the "Delete old Printify mockups" option before publishing — otherwise the old Printify images will stay alongside your new ones. The system detects Printify-generated images by their filename pattern, so images uFew readers

• "Shop mismatch" error during Shopify connection

  The Shopify URL entered does not match the store that authorized the app. Double-check the URL you entered in the connection modal. Make sure you are logged into the correct Shopify admin account in your browser before clicking "Authorize".Few readers

• Can I import more than 50 designs at once?

  No, the limit is 50 designs per import. If you have more, split them across multiple imports.Few readers

• Shipping profile not being assigned

  Import Design flow: You can select a specific shipping profile in Step 2 of the Import process before publishing. [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478701929/fe69372240116901a0d6e706c57b/upload_1407224804830293970.gif?expires=1793131200&signature=7bdddf17d5d19edfe2473f7e94fa19fd33e77888d18b9785424f4ec2417cc939&req=diQgHs5%2BnIhdUPMW1HO4zFew readers

• Why is my shipping profile changing when products are pushed to Shopify?

  This is a known issue with Printify. When publishing to Shopify, Printify automatically creates a new shipping profile with its own settings and attaches products to it, instead of respecting the shipping profile you've configured — regardless of what you have set as your default in Printify. How WeScale fixes this automatically Whether you're using Import Designs or the Designs tool, WeScale handles this behind the scenes: Printify publishes the product and (as usual) attaches it to tFew readers

• The "Printify Cooldown" banner appeared

  The Printify Cooldown banner means Printify's API rate limit has been triggered, causing all background jobs to pause automatically. What happens during cooldown: A countdown timer shows when you can resume The banner disappears automatically when the cooldown expires After the cooldown ends: You will be able to perform actions again automatically However, any import that was in progress will NOT resume automatically. You will need to restart it from the beginningFew readers

• Why did I start on the Free tier?

  New accounts start on Free by default. You become Premium automatically when your email is recognized as premium-eligible through the WeScale Accelerator / Skool sync, or when you approve a paid subscription through Shopify Billing.Few readers

• "Missing Shopify scopes" warning

  Your Shopify app may need additional permissions. Go to Settings, find your Shopify store, and click the Reconnect icon to re-authorize with the updated permissions.Few readers

• I never received the login code

  Check your spam/junk folder. The email comes from noreply@upscaler-notify.com If you still don't see it, click "Resend code" on the login page. Ensure you're checking the correct inbox for the email address you entered.Few readers

• Generating mockups for existing shopify products

  If you have products already in your Shopify store that weren't created through Designs, you can generate WeScale mockups for them directly from the Products tab — a quicker option than the full Mockup Generation flow, with the same trade-off you'll see elsewhere in Designs: less control in exchange for less manual work. Compared to Mockup Generation, this option: Only works with one mockup pack at a time (set in Settings), supporting up to 16 color variants Doesn't allow unique plFew readers

• Can I connect multiple Printify shops or Shopify stores?

  At the moment, you can only connect one brand and one store at a time. The workaround is to connect a single store, and when you’re finished with that brand, disconnect it and then connect the next one. You can manage your connections under Settings. Click on the Shopify or Printify connections: ​ [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2758892974/1385a89a74f1Few readers

• Can I reuse a placement across different mockup packs?

  No, each Mockup Pack has its own set of placements. While those placements can be reused across multiple mockup generation batches, each placement is tied specifically to the Mockup Pack it belongs to.Few readers

• Mockups look blurry or low quality

  Make sure your original design files and mockup pack photos are high resolution. The system preserves quality but can't improve low-resolution source images.Few readers

• Why does the Designs tool use Printify Choice, and can I change the print provider?

  Products created with the Designs tool use Printify Choice as the print provider. You can't pick a different provider inside WeScale. What is Printify Choice? Printify Choice is Printify's own fulfillment option. Instead of one fixed print provider, Printify automatically assigns a provider from its network of top-rated providers for each order, based on factors like price, quality and the customer's location. Printify doesn't show which provider fulfilled a given order. **Can I use aFew readers

• How is my data secured?

  All API tokens (Printify, Shopify) are encrypted and stored securely. We never store plain-text tokens. Your data is isolated, so other users cannot see your designs, products, or shop connections.Few readers

• Products show as "Draft" in Shopify after publishing

  This is by design — products are pushed to Shopify in Draft status first, so you can review everything before it goes live. If you used Import Designs: After publishing, set the product to Active directly in your Shopify admin when you're ready to sell it. If you used the Designs tool: You'll see the design labeled Published — this means it reached Shopify, but it's still a Draft there, not yet for sale. To make it live, go to the Products tab in the app, select the product(s),Few readers

• What is the WeScale App?

  The WeScale App is a tool that helps you turn design files into live Shopify products fast. It connects Google Drive, Printify, and Shopify into one automated pipeline so you can: Upload designs automatically: Upload up to 100 PNG designs at once, and let WeScale handle everything — removing the background, resizing your artwork, generating mockups on your product photos, checking which garment colors your design works on, and creating the product in Shopify as a draft, ready for you to rFew readers

• Products were created in Printify but not in Shopify

  If you used Import Designs: Make sure you checked "Publish products to Shopify after import" in Step 5. Also, verify that your Printify shop has a Shopify sales channel connected (check in Printify under My Shops). [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478703708/f5821028c29205f8bafbfbc0cfb7/upload_13435998573070993804.png?expires=1793131200&sFew readers

• "Printify token invalid" error

  Your Printify API token may have expired or been revoked. Go to Settings and generate a new token for your store from Printify (Account > Connections > API Tokens). [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478704575/9b605fcf3369eaee0b2473239710/upload_1832573966433714711.png?expires=1793131200&signature=0828d76227d659916715f27d54e80c878625d24f913454Few readers

• Importing designs with the wescale app

  With the Import Designs tool, you can upload your design files and create Printify products in bulk. We’ve introduced the new Design tool to make things easier, but you can still use the old Import Designs feature if you prefer. Here’s how to access it: Click on the Design feature. In the top-right corner, look for the option to switch to the old Import Designs tool and click on it. You can then continue using the old workflow to import your designs. [![](https://storaFew readers

• Shopify shop not found

  Ensure that a Shopify store is selected in the shop selector at the top of the sidebar. [](https://buildmypod-ai.intercom-attachments-1.com/i/o/nz2xxx1f/2478704287/f2693b15373069dd540f82c158fc/upload_18398998444123039677.png?expires=1793131200&signature=39b16d58f98ead51e4ee1ab9da4809000f81055cc7941cca51cd9603657e714c&req=diQgHs5%2BmYNXXvMW1HO4zUazZ1TzxC9z%2Fo57dxPFbpw58CZYFew readers

• What happens if I close the browser during an import?

  The background processing will continue, but you won't see the real-time progress. Check the History page later to see the results. It's best to keep the tab open until the import completes.Few readers

• Managing your products

  The Products tab is where you manage everything after a design has become a store product — reviewing details, publishing, editing, and deleting. It includes both products created by Designs and any existing products already in your store, labeled Created by WeScale or Imported from Shopify. A design that hasn't yet reached the "store draft created" stage still lives in Designs, not here. Finding products Search by product name — search matches the product's _currenFew readers

• "Shopify token expired" or connection not working

  Go to Settings, find your Shopify store, and click the Reconnect icon to reconnect. You may need to re-authorize the app on Shopify. [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2758510273/f0ebb6919799a7d6848b2491d1ae/image.png?expires=1793131200&signature=3b28b3feb3ae5516a08ac4fbaafaa4c98870f4d2363eadb1c095e5df736fae17&req=diciHsx%2FnYNYWvMW1HO4zaOAYSXEsrNmeSVzUwE%2BFew readers

• "Failed to fetch" error when trying to log in

  If you enter your 6-digit login code and the button gets stuck on "Verifying…" for 30+ seconds before showing a "Failed to fetch (data.wescale-ops.com)" error, this is most likely a network or DNS issue on your connection rather than a problem with your account. [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2560176136/95322a702b548b8d50f8c724088e/image.png?expires=17931Few readers

• My generated mockups aren't showing up on the right Shopify variants

  In Step 7 (Publish to Shopify), make sure the color mapping is correct. The system tries to match colors automatically, but you may need to manually assign mockups to the right variants if the colors don't match by name.Few readers

• What image formats are supported?

  Supported formats: PNG, JPEG, SVG, WebP, AVIF, and GIF work across all browsers. HEIC is supported on browsers that can display it natively, such as Safari. ​ Unsupported formats: TIFF, PSD, and other formats not listed above are not supported and cannot be uploaded. ​ If you try to upload a file your browser can't read, you'll see an upload error with a Retry option instead of the file being added to your import.Few readers

• Why do my products show a large inventory number (or "not tracked") after importing through the WeScale app?

  This is intentional and not a bug — but the exact behavior depends on which tool you used. If you used Import Designs: Your products will show a large inventory number on each size/color variant. Printify previously set inventory as "not tracked" by default, but this caused sync issues — if a variant went out of stock on Printify and came back, that change wouldn't sync to Shopify, making variants appear unavailable even when they were in stock. To prevent this, Printify (and WeScale, matchFew readers

• Creating Your Wescale App Account

  Creating Your WeScale App Account Go to https://app.wescale.ai/ and click "Get Started". [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2656490684/55694991ac975928ef51b06d3c7c/image.png?expires=1793131200&signature=5d1b315ede7f562ed45d411770a44cd59f73c85d32ff575aeda52600d2a7530a&req=diYiEM13nYdXXfMW1HO4zSNWKY%2Bl8QTrgP5RNEX6U5vykDIxJFew readers

• Can I edit the placement for each design in the mockup generation separately?

  Yes, you can edit the placement for each design separately. Here's how it works: In Step 3, you create a default placement that applies to the whole mockup pack. In Step 4: Preview & Configure, you can override the placement per design. Hover over the design you want to adjust, and an option to edit its placement will appear. After adjusting, you can choose to apply the change to all variants of that design or just one specific variant.Few readers

• I signed up for WeScale with a different email than the one I use on Skool. What should I do?

  If you created your WeScale account with a different email than your Skool account, do not change your Skool email to match your WeScale one, as this can cause a sync issue and your Premium access may not transfer correctly. ​ Instead, create a new WeScale account using your Skool email. This ensures the sync works properly and your account is automatically upgraded to Premium.Few readers

• "Content Too Large" error

  The "Content Too Large" error occurs when an image you're trying to upload exceeds the size limit. All uploads from your computer share these rules: There is no hard pixel size limit, but your browser needs to be able to load the image. Very large files (e.g., 10,000+ pixels or 50MB+) may fail silently and simply not appear Each upload link expires after 5 minutes. Extremely large files that take longer to transfer will fail If a file doesn't appear after uploading, try reducing the fileFew readers

• How does the Designs tool choose colors for my product?

  When you upload a design, the Designs tool automatically decides which of your garment colors it will actually use — and picks one to feature as the default image. Here's how that works, and how to change it if it doesn't match what you want. How colors are chosen You set up to 16 garment colors in Settings. These are the colors Designs will try to use — but it doesn't guarantee all of them will make it onto every product. [![](https://storage.crisp.chat/users/helpdesk/website/-/Few readers

• Using the designs tool

  Using the Designs Tool The Designs tool turns your artwork into a finished product in your store, automatically. You upload a PNG, and WeScale does the rest: Prepares your artwork. It removes the background if needed, resizes the design, and checks which of your garment colors it suits. Places your design on your own mockups. These are the blank product photos you uploaded to your mockup pack in Settings, one per color. You set them up once, and Designs reuses them for every dFew readers

• Connecting Your Printify Shop

  You'll connect your Printify shop as part of the onboarding, the first time you set up your brand — this is where everyone connects their store. [](https://downloads.intercomcdn.com/i/o/nz2xxx1f/2713622868/d745487c3a79512722545ffb745a/e8d636bc-0890-4404-8f3e-b2a141ed7784?expires=1793131200&signature=77d58e78b4932fd8128cf5f520da9eb4bd1e45db9bad02ddfb64e7a0d6c82ea9&req=dFew readers

• Can I use different designs for light and dark mockup variants ?

  Not with the new Designs tool right now — it applies one design across all selected colors. If you need different artwork for light vs. dark variants (or any other color-specific design), use Import Designs instead, which supports per-color uploads.Few readers

• Some products failed to create

  Check the import results for individual error details. Common causes: Printify rate limit (wait for cooldown), invalid design format, or network issues. Successfully created products are not affected by individual failures.Few readers

• I am an Accelerator member but still see Free

  Make sure you signed up with the same email you use for the Accelerator / Skool community. If the email matches but you're still on Free, it can take a few minutes after your next login for your tier to update. ​ If the issue persists after that, reach out to our support team, and we'll get it sorted for you!Few readers

• Import stuck or not progressing

  Don't close the browser tab during an import. If an import appears stuck, check the History page for status details. You can start a new import if the previous one failed.Few readers